Tellet (v2)
Answers to the questions participants ask most often. You can share this page with your participants, or use it to answer their questions.
It's a conversation with an AI interviewer, not a survey. The AI interviewer asks the study's questions and follows up on your answers, the way a human interviewer would.
It depends on the study. The invitation from the researcher or panel usually says how long to set aside.
A phone, tablet or computer with an internet connection and a current version of Chrome, Safari, Edge or Firefox. If the study asks for voice or video answers, you'll also need a microphone or camera. See Technical requirements and troubleshooting.
No. The interview runs in your browser. Just open the link.
Often, yes. Tellet supports 64 languages, including right-to-left languages such as Arabic and Hebrew. The researcher chooses which languages a study offers. If there's more than one, you can pick yours on the welcome screen.
It depends on the study. The researcher chooses which response types to allow: voice, video, text, or a mix. If more than one is allowed, you can switch between them at any time.
Yes, before you send it. Once an answer is sent, it can't be changed, because the AI interviewer's next question builds on it. If you want to add or correct something, just say so in your next answer.
There's no skip button, but you can say that a question doesn't apply to you, or that you don't know. Honest answers like these are useful to the researcher too.
Yes. Your progress is saved automatically. Open the same link again on the same device and browser to carry on where you left off.
If you switch devices or browsers, use a private window, or clear your cookies, you'll start again from the beginning.
Any message that didn't send is marked Failed to send. Click Retry when you're back online. Unsent messages are kept even if you reload the page.
Your browser probably blocked it. Click the lock icon next to the web address, open Site settings, set Microphone or Camera to Allow, and reload the page. Also check that no other app, such as Zoom or Teams, is using it.
You'll see a message saying the interview is complete and be asked to rate it. If you came from a panel, you'll then be sent back to the panel's website automatically within a few seconds.
No, each person can take part in a study once. If you open the link again after finishing, you'll see a message that you've already completed the interview.
Rewards are handled by the researcher or panel that invited you, not by Tellet. Check your invitation, or contact them directly.
The research team running the study. Your answers are analysed with the help of AI to find common themes across everyone who took part.
Before you start, you're asked to consent to your interview being recorded and shared with the research client for research purposes. You can read the researcher's privacy policy (if they've provided one) and Tellet's Interview Terms from the consent screen.
The researcher who runs the study decides how your answers are used. Their privacy policy, linked on the consent screen, explains this. To ask about your data or have it deleted, contact the researcher, or email [email protected].
If an interview claims to be from a brand or organisation and you don't think it's genuine, email [email protected] with the link and the name of the organisation it claims to represent.
Email [email protected] with the interview link, your device and browser, and a screenshot of any error.